30-Day Happiness Guarantee
Not satisfied? Return it within 30 days for a full refund — no questions asked.
Return Eligibility
We accept returns on all NOXZ products within 30 days of the delivery date, provided the following conditions are met:
- ✓ Item is in original condition and packaging
- ✓ Item has not been washed or heavily used
- ✓ Return request is submitted within 30 days of delivery
How to Return in 4 Steps
Email us
Email us at hello@getnoxz.shop with your order number and reason for return.
Receive instructions
Our team confirms eligibility and sends return instructions within 24 hours.
Ship your item
Pack your item securely and ship it to the address provided — we recommend tracked postage.
Receive your refund
Once received and inspected, your refund is processed within 5–10 business days.
Refund Details
All approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Return shipping costs are the customer's responsibility unless the return is due to a fault or error on our part.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us at hello@getnoxz.shop within 48 hours of delivery with a photo of the issue. We'll arrange a replacement or full refund at no cost to you — immediately.
Have a question about your return?
Contact Support